Guest User
June 20, 2024
At that time, my friend and I were going to go to a concert, so I booked this hotel. When I arrived at the hotel, I found that it was a brand of Marriott, which was quite surprising, because I worked in a company under Marriott. At that time, I went to the hotel with my friend at one o'clock. I went to the counter to check in, but I was told that early checkin required an extra fee. It's really an unreasonable request. I stayed in other Marriott hotels and had never heard of such a request, but because my friends and I were in a hurry to go to the concert venue at that time, I didn't have time to communicate with the staff. Later, I happened to chat with the people who stayed in the hotel and learned that they could check in after eleven o'clock in the morning. I was very angry. Why did I have to charge extra for checking in after one o'clock in the afternoon? I can accept that the room is not ready, but the staff said that there was an additional charge, and they did not take the initiative to ask whether the luggage needed to be stored. This is what makes me most dissatisfied. I hope the hotel can give me an explanation. ( In addition, a female colleague of concierge helped us a lot on the day of departure. Although I have forgotten her name, I still want to thank her.)